Welcome to SkinsMonkey. This User Agreement (“Agreement”) governs your use of our online store, our website services, and any products or services we offer (“Services”). By accessing or using the Services, you agree to be bound by this Agreement and our Privacy Policy. Please read this document carefully. If you do not accept these terms, please do not use our Services.
We are committed to protecting your personal information and ensuring a safe, secure, and enjoyable shopping experience for all our users. Our policies have been developed in accordance with applicable European data protection laws, including but not limited to the General Data Protection Regulation (GDPR). In this Agreement, we detail our practices regarding user data, cookies, order processing, shipment, delivery, and product return policies.
1. Definitions
- Customer: any person who uses our Services to purchase goods or services.
- Personal Data: any information relating to an identified or identifiable natural person as set out in applicable privacy laws.
- Cookies: small files stored on your device that help enhance your browsing experience and improve our services.
- Order: a request made by a Customer to purchase and receive our products or services.
2. Account Registration and Security
In order to make purchases and access certain features on SkinsMonkey, you may be required to create an account by providing accurate, current, and complete information where applicable. You are responsible for safeguarding your account and password and for restricting access to your computer or device. You agree to notify us immediately of any unauthorized use or security breach concerning your account.
We reserve the right to disable any account if we suspect fraudulent or unauthorized activities.
3. Privacy, Data Security, and Legal Compliance
Protecting your privacy is of utmost importance to us. We collect, store, and process personal information in accordance with the requirements of the GDPR. Our data protection practices include the secure storage of your Personal Data, a clearly defined period for retention, and your right to request deletion of data via the contact details provided below (67 834-404, skinsmonkey_developer@gmail.com, 9 Zaļā iela LV-4601 Rēzekne Latvija).
When you use our Services, we may collect information such as your name, contact details, shipping address, and payment information. This data is used exclusively for processing orders, providing customer support, improving our services, and for marketing purposes only with your explicit consent.
Cookies are used to enhance your browsing experience, remember your preferences, and deliver targeted content. You can manage your cookie settings within your browser. For additional details regarding our cookie policy, please refer to our policies section; however, no direct cookie link is provided within this document.
We implement robust technical and organizational measures to ensure that your Personal Data is treated securely and in accordance with applicable laws. We guarantee that access to your data is strictly limited, and we continually work to minimize the risk of any unauthorized access.
You have the right to access, rectify, and request deletion of your data. Requests for deletion will be processed in accordance with our data retention guidelines and applicable legal obligations. We will keep your Personal Data only as long as it is necessary to fulfill the purposes outlined in this Agreement and as required by law.
4. Order Processing and Payment
Customers may place orders by selecting products or services from our online catalog and providing the necessary details to complete the purchase. All orders are subject to confirmation and acceptance by SkinsMonkey. We reserve the right to cancel any order in cases of fraud, stock unavailability, or errors in pricing.
Payment for orders is processed securely through our third-party payment providers. We accept various major payment methods, including credit/debit cards and digital payment solutions. All transactions are processed in the applicable local currency. For transparency, the minimum delivery fee is set at €5.00, and any extra fees due to remote location or additional packaging are clearly displayed during the checkout process.
All prices, fees, and taxes are indicated at the time of purchase. Inaccuracies or errors in pricing or product descriptions on our site, if identified, will result in immediate correction and order cancellation if already processed.
6. Return, Refund, and Exchange Policy
We strive to ensure that every customer is satisfied with their purchase. If you are not satisfied with a product, you have the right to request a return or exchange in compliance with the applicable laws. Please note that any product return must be initiated within 14 calendar days following delivery. The item must be in its original condition, unused, and in the original packaging, including all accessories and documentation.
Once your return is received and inspected, we will process a refund to your original payment method, or exchange the item as per your request. Refunds will be processed within 14 days from the receipt of the returned product. If you choose an exchange, any price differences between the returned product and the new selection must be settled at the time of exchange.
Please note that the return shipping costs are borne by the Customer unless the product is defective or not as described. For any returns due to a fault on our part, we will cover the cost of return shipping using popular postal services.
We reserve the right to limit returns and exchanges for products that have been significantly used or tampered with, or where the original seals have been broken. Additionally, certain personalized or perishable goods may be exempt from this return policy as noted at the time of purchase.
7. Limitations and Disclaimers
While we make every effort to ensure the security and reliability of our Services, the operation of an online platform carries inherent risks. SkinsMonkey does not warrant that our Services will be uninterrupted or error-free, nor do we guarantee the accuracy of information, product images, or prices that may occasionally change. We cannot be held liable for technical errors, delays, or any issues arising from the use of third-party payment and shipping services.
In no event shall SkinsMonkey, its affiliates, or representatives be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Services.
Our maximum liability for any claim arising from the use of our Services is limited to the total amount paid by the Customer for the specific order giving rise to the claim.
8. Intellectual Property Rights
All content, trademarks, logos, images, and intellectual property on SkinsMonkey are the property of the Company or our licensors. No portion of this content may be reproduced, modified, distributed, or republished without prior written consent from SkinsMonkey.
Any unauthorized use of the content or trademarks is strictly prohibited and may result in legal action.
9. Amending and Terminating the Agreement
We reserve the right to modify or amend this Agreement at any time in order to reflect changes in our practices or for regulatory reasons. Notice of any such changes will be provided through our website before these changes take effect. Your continued use of our Services constitutes your acceptance of these changes.
SkinsMonkey also reserves the right to terminate your access to our Services at any time, with or without cause, and without prior notice.
10. Governing Law and Dispute Resolution
This Agreement is governed by and construed in accordance with the laws applicable in Europe. In the event of any dispute arising from or related to this Agreement, Parties agree to seek an amicable solution in good faith before any legal action is taken.
Should legal action become necessary, disputes shall be resolved in the competent courts with jurisdiction over the matter, in accordance with local laws and regulations.
12. Miscellaneous Provisions
This Agreement, together with any documents incorporated herein by reference, constitutes the entire agreement between you and SkinsMonkey with respect to the subject matter described herein.
If any provision of this Agreement is deemed invalid or unenforceable by a court of law, the remaining provisions will continue in full force and effect. No waiver of any term or condition will be considered a further or continuing waiver of such term or any other term.
Your use of our Services constitutes your express acknowledgment that you have read, understood, and accepted all terms of this Agreement.
13. Cookie Notice
In order to enhance your browsing experience on our website, we use cookies and similar tracking technologies. These tools assist us in analyzing website traffic, understanding user behavior, and providing personalized content and advertisements. You may manage your cookie preferences through your browser settings. By using our Services, you consent to the use of cookies as described in this Agreement.
Should you wish to learn more about our cookie practices or adjust your preferences, please review our internal policies accordingly.
14. Data Retention and User Requests
We retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, or for the establishment, exercise, or defense of legal claims. Once the retention period expires, your data will be securely deleted or anonymized.
Users have the right to request access to their Personal Data, to request corrections, and, in certain circumstances, to request deletion. Please contact us using the details provided above to submit any such requests, and we will respond promptly and in accordance with applicable legal requirements.
15. Advertising and Promotional Material
All advertising materials and promotional content on our website have been designed in compliance with current European advertising regulations and Google Ads recommendations. Any promotional offers, discounts, or bundled deals are subject to the terms and conditions specified at the time of the offer.
We reserve the right to modify or cancel any advertising campaigns or promotional events at our sole discretion. All modifications will be clearly communicated on our website before taking effect.
16. Acknowledgement and Acceptance
By clicking “I Agree” or by using any part of the Services, you acknowledge that you have read this Agreement, understand its terms, and agree to be legally bound by its provisions. If you do not agree to any part of this Agreement, please discontinue use of the Services immediately.
Your continued use of our Services, including browsing our website, placing an order, or providing personal information, is deemed as acceptance of this Agreement.
Thank you for taking the time to review our User Agreement and Privacy Policy. We are dedicated to ensuring the best experience for our customers through transparency, data protection, and adherence to all applicable laws. Your trust and satisfaction are our top priorities.
If you require further clarification or have any concerns regarding this Agreement, please do not hesitate to reach out to our support team. We appreciate your business and are committed to continual improvement of our services.
